So, just how important is your reputation? Don’t know how to answer this?Many of our clients are successful “C” level executives, politicians, current and former professional athletes/entertainers or serial entrepreneurs. They are used to taking risks in business, but not with their personal and professional reputations.
In the world of high stakes negotiation and public perception, your reputation will either open, or close doors to other opportunities and partnerships. Unfortunately, sometimes public perception can be tarnished by employing others around you, who want to appear much more important than they should.
Here’s 5 steps to ensuring that your personal and professional reputations are protected by your vendors:
1- Interview well and ask questions with regard to their view points on privacy. (Hint: If they are willing to immediately drop client names to earn your business, you might want to think twice)
2- Make sure the companies you work with with will provide dedicated staff to your account. Less individuals involved, less cracks in the armor when it comes to protecting your privacy.
3- Bigger is not always better. Larger companies cannot always control the processes and access to scuttlebut about their clients, nor can they make some of the personel assurances that a smaller organization can.
4- Ask your vendor to put “skin in the game”. Sign confidentiality or non-disclosure agreements with staff. This will help to protect you from Chatty Kathy spilling the beans about who, what, when and where.
5- Know the level of professionalism and experience with which you are dealing. Do those providing you with service understand the importance of your personal and professional privacy and reputation. Does the staff truly value their commitment to YOU?
In over 20 years of providing my services as a Chauffeur/concierge to higher profile and highly affluent clients, many of the complaints that I have heard from new clients have been geared around their former service provider. many were concerned with not working with the same individuals on a regular basis, concerns with chauffeurs associating their name towards the benefit of their other clients.